FAQs

FAQs

When it comes to replacing your windows you want the best advice. At YouChoose! we meet all your needs for replacement windows. Simply click on the links below for answers to our most frequently asked questions:

  • I'm looking for top of the range windows. With so many window companies out there trying to convince me that theirs is the best, I'd prefer some independent advice. Can you help?
    That's one of the reasons You Choose! was set up. By researching the market on your behalf we can show you several top quality windows, and uniquely, you can compare them at the same time, which makes it much easier and more objective to make your decision as to which product to choose.

    Being independent also means that we never 'push' any one product at you. There is no pressure, which is one of the many reasons our customers like dealing with us.
  • This is a very important decision, choosing new windows and doors, and we feel that we should get 3 quotes, but quite frankly I'm not too keen on having three different double glazing companies coming to see us. It's time consuming and I've heard that a lot of companies use high-pressure sales tactics. Any comments?

    That is one of the main reasons that You Choose! was set up. We knew that people wanted to do their research, but often didn't like the process of seeing many different companies, often giving them conflicting advice.

    By seeing You Choose! you will find that you can save lots of time, as you can get three or more quotes from us. Because we are independent, we are not pushing any one product at you.

    Our expertise is in the design side, helping you decide what suits your home best, and then giving you impartial advice. We can usually give you a quote there and then, but it's up to you whether you choose! to go ahead with us. We do not use high-pressure sales tactics
  • What is the difference between internal and externally glazed windows? Which do you recommend?

    Internally glazed windows have the glazing beads, which secure the double glazed unit in place, on the inside. Externally glazed windows have the glazing beads on the outside.From a security point of view most people would recommend internally glazed units, as it is not possible to remove the glass from the outside. However, using an externally glazed window with security tape on the inside of the glass, makes it virtually impossible to remove the glass directly from the outside.

    A wedge gasket system offers a similar security improvement. Again the wedge gaskets need to be removed from the inside before the external glazing beads can be removed. With an internally glazed system there is approximately 10mm extra of plastic (or aluminium) on each side of the sash, so you will have more glass and less plastic (or aluminium) on externally glazed windows. Transoms and mullions are usually welded with internally glazed pvc-u systems and mechanically fixed with externally glazed systems.

    For higher buildings with more than just ground and first floor, it is easier to fit internally glazed windows as most of the work is done from the inside. We do offer both options and can show you the difference when we come to see you.
  • What is the best option toughened glass or laminated glass? What is the difference? Is one more secure than the other?

    Toughened and Laminated glass are both what is known as 'Safety Glass'. It is normally (and indeed it must be) fitted in areas of danger such as doors, and windows close to the floor, where there is a danger of injury from falling against it. Both 'break safely'.

    Toughened glass is heated and cooled (tempered) during manufacturing which makes it harder to break than normal float glass. When it does break, it shatters into very small pieces which cannot cause serious injury. Laminated glass is actually two sheets of glass with a clear film sandwiched in-between. When this is broken it stays in place, still stuck to the inner film.

    Your new windows/doors should automatically have Safety Glass where it is legally required by Building Regulations. This will normally be toughened glass, which is cheaper to produce than laminated glass. It is not necessary to fit it elsewhere.

    Sometimes laminated glass is used for very large panes because it can be produced in larger sizes than toughened. Laminated glass is sometimes considered to be better purely from a security viewpoint because, although it breaks more easily, it stays in place.

    Bear in mind that if laminated glass is put into opening windows, or doors, it is much heavier than toughened glass and will produce much more 'wear and tear' on the hinges.
  • What is the difference between U-PVC and PVC-U, one supplier claims better ageing, particularly colour, for pvc-u?

    To answer the question very simply, there is no difference between U-PVC and PVC-U. Both terms refer to unplasticised (hard) PVC, which is used extensively in building products where rigidity is an important attribute.

    Plasticised (soft) PVC on the other hand is used where flexibility is important, for example medical tubing applications, insulation sheathing on electrical wiring, etc. PVC-U is more to do with commonality of terminology worldwide than it is to do with formulation. Any claims of better performance of PVC-U over U-PVC are therefore spurious.
  • What are the relative advantages of pvc-u versus aluminium for replacement windows?

    PVC-U
    • Good insulator
    • Low maintenance
    • Many suppliers/usually the cheapest option today
    • Now available in wood grain and coloured finishes

    Aluminium
    • Virtually no maintenance over its long lifetime
    • Slim, strong sections that will not warp or twist
    • About one third the expansion of pvc-u
  • What is Secondary Double Glazing?

    Secondary glazing is another window fitted on the inside of your existing window, this is usually with aluminium with or without a hardwood sub-frame, it is some times called secondary windows.

    Secondary glazing can be used in addition to double glazing in particularly noisy areas, e.g. close to airport. It could also be used when existing windows are not to be replaced and are single glazed, e.g. in a listed building..
  • We are in a grade 2 listed building and would like to have our windows double glazed. Will this be OK?

    Unfortunately, if you are in a grade 2 listed building; most planning authorities will not allow you to have double glazing.

    You can replace your windows, usually with single glazing only, in the same style as the original. If the windows themselves are in good condition, but you'd like to improve heat and sound insulation, then the solution is to fit secondary glazing, which we can also provide.
  • What are equal sight lines?

    If you look at a double glazing installation and you cannot tell which are the openers and which are the fixed panes, then you're probably looking at equal sight lines see our gallery.

    With equal sight lines you either have an opener or a dummy opener (dummy vent). This is an opening sash which doesn't open, so it's the same size as an opener. With non-equal sight lines the openers jut out more than the fixed panes.

    Aesthetically, equal sight lines look more pleasing to the eye, and you will get more plastic (or aluminium) and less glass. See our case studies on the subject
  • We have single glazed sliding sash wooden windows and would like to replace them with single glazed windows. Is this OK?

    Unless you are in a Grade 2 listed building, you must replace with double glazed windows. In a Grade 2 listed building you have to replace with like for like single glazed windows - see Question 9.

    At You Choose, we can help you with all of these options.
  • If we are replacing windows in our house I have heard that we need to apply for building regulations. Is this true?

    This is true and will typically cost you upwards of £200. However, if you use a FENSA registered company, such as You Choose, it is not necessary to apply for building regulations.
  • As you are window brokers and not limited to one manufacturer do you subcontract out the Fitting?

    Whilst our fitters are self-employed they work exclusively for You Choose and it is one of the most important reasons that our customers recommend us to their friends and neighbours.

    Our fitters will lay dust sheets in all areas that we are working so you can rest assured that you will be coming back to a clean tidy house with brand new professionally fitted windows and doors.
  • I am looking for supply only, as my builder will be installing the windows in our extension. Is this possible?

    Whilst we prefer to supply and install, we are happy to do a supply only job.

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